Information We Collect
We collect information from you when you choose to share it with us, such as through use of our Services, account registration, registration for one of our programs, and other ways you communicate with or contact us.
The information we collect may include your name, mailing address, email address, telephone or mobile number, date of birth or age, gender, or photograph, or information about your pet, and to generate a user name and password. You may also provide us with certain information in connection with specific transactions:
- Make a Purchase.
If you make a purchase from us, we collect applicable financial information to facilitate the transaction
- Information About a Third Party
If you send someone else a communication from the Site, the information you provide will be used to facilitate the communication.
- Information Through Social Media.
You may be given the option to link to one or more social networking platforms (such as Facebook or Twitter) through the Services or log in via a social networking platform. If you do, we may automatically receive certain information about you based on your registration and privacy settings on those third-party services.
Information Automatically Collected
For example, we may automatically collect certain information from you, including but not limited to your browser type, device type, operating system, Internet Protocol (“IP”) or Media Access Control (“MAC”) address, mobile device identifier or other unique device identifier of any of your computer(s) or device(s) that are used to access the Site or App, geolocation, software version, phone model, phone operating system, carrier information, and the domain name from which you accessed the Site or App. We also may collect information about your use of the Site or App, including the date and time you visit, the areas or pages that you visit, the amount of time you spend viewing or using the Site or App, the number of times you return to the Site or App, other click-stream or Site or App usage data, emails that you open, forward or click-through to our Site of App, and other sites or mobile applications that you may visit.
Third Party Analytic Technologies
Information Collected From Other Sources
Combination of Information
We may combine the information we collect from and about you, including you provide to us and information we automatically collect, with information collected offline, across other computers or devices that you may use, and from third party sources.
How We Use Information
We may use information collected from or about you for any of the following purposes:
- To validate, confirm, verify, deliver, install, and track your order (including to process payment transactions, arrange for shipping, handle returns and refunds, and contact you about your orders, including by email or telephone)
- To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App
- To review the usage and operations of our Services, develop new products or services, and conduct analysis to enhance or improve our content, products, and services
- To provide you with customized Services content, targeted offers, and advertising on the Site, via email, text message or push notification, or across other websites, mobile applications, social media or online services
- To contact you with information, deliver email communications, newsletters, promotional material, and other correspondence from Heavenly Paws or on behalf of our partners and affiliates
- To communicate with you about our contests, sweepstakes and other promotions
- To use your data in an aggregated non-specific format for analytical and demographic purposes
- To protect the security or integrity of the Services and our business; or
- For other purposes disclosed at the time you provide your information or otherwise with your consent.
Additionally, if you use our Services to connect with a third-party service, you authorize us to use information from and about you, on your behalf, to interact with these third party services based on your requests.
Information We Share
We may disclose the information we collect from or about you either (i) when we have your permission to do so or (ii) in any of the following situations (without your permission):
- Veterinary Care Providers:
We may share your and/or your pet’s information with veterinary care provider.
- Co-Branded Relationships:
Certain areas of our Services may be provided to you in association with third parties, such as advertisers that provide products and services or rewards programs. We may share information with these third parties if you participate in a co-branded, co-sponsored, or jointly presented promotion, contest, survey, voting feature, or service.
- Select Third Parties:
We may share your information with select companies that we believe may have offers of interest to you.
- Aggregate, Anonymous, or De-Identified Information:
We may also share aggregate, anonymous, or de-identified information with third parties without restriction, including for their marketing or analytics uses.
- Sale or Transfer of Business or Assets:
- Legal Matters; Compliance with Law:
We may disclose information collected from or about you to the government or to other third parties to comply with the law, applicable regulations, governmental and quasi-governmental requests and investigations, court orders, subpoenas or other legal process, such as in connection with suspected illegal activity associated with any of the Sites or our business and to protect against harm to the Services, to us, or others. We reserve the right to release information collected through any of the Sites to law enforcement or other government officials, as we, in our sole discretion, deem necessary or appropriate.
We also may share your information as disclosed to you at the time of collection.
Your Texas Privacy Rights
From time to time, we may share information collected about you with our affiliates and/or other third parties for their direct marketing purposes. Under Texas law, a Texas resident with whom we have an established relationship has the right to request information about our disclosure of personal information to affiliated companies or third parties for their direct marketing purposes, within the immediately preceding calendar year, subject to certain exceptions. To make such request, please contact us at firstname.lastname@example.org. You must put the statement “Your Texas Privacy Rights” in the subject field. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
Non-affiliated third parties are independent from Heavenly Paws and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.
We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.
Third Party Content, Links, and Plug-Ins
Any information you may disclose through our Services, in blogs, on discussion or message boards, in chat rooms, interactive forums, rating or reviews, or on other public areas on the Site or App, or other third-party websites that this Site or App may link to, becomes public information. Please exercise caution when disclosing personal or other information in these public areas.
Email us at email@example.com